For at least 12 hours on Monday, customers of Rogers and its Fido subsidiary were blocked from sending any text message containing the word “uber” due to what the company termed a “technical glitch” relating to its spam filter. Messages that included the word could be received by phones on the Rogers network, but outgoing texts did not reach their intended recipients.
The issue was first raised by a post on the Canada subreddit at 1:45 a.m. EST, and was still the case when CANADALAND tried it out with multiple phones around 1:30 in the afternoon. By 4:02 p.m. — after the problem had been brought to the company’s attention on Twitter and through conventional customer service channels — a Rogers Communications spokesperson told us in an email that the issued had been resolved.
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